Business as Usual #Covid19

At Neterra, we are committed to providing you with high-level services and exceptional customer support. We continue to operate business-as-usual and to ensure the best service possible.

Please, do not hesitate to contact us at sales@neterra.net or

any other possible communication channel we maintain.

Our usual response times are up to 1 hour. Your requests are timely handled by our Sales, Network Operations and Video Services teams.

We are committed to providing you with the best customer care throughout this evolving situation.

Health Measures and Procedures in Response to COVID-19 

2020-03-17 

Dear Customers,

Thank you for trusting us and using the services of Sofia Data Center!

Regardless of the circumstances and changes in the world around us, you can count on our highly qualified team to continue being at your disposal, maintaining the services in accordance with the high quality standards you are already accustomed to.

The safety and well-being of our employees and partners have always been our priority. We are actively monitoring the situation with coronavirus outbreak, taking steps to limit its spread. We would like to share the implemented measures and procedures in accordance with the said above.


SDC operations are business as usual

Despite the increasing workload of telecommunication infrastructure worldwide, all SDC and Neterra services are operational and support teams are ready to roll during this Coronavirus outbreak.

Neterra and SDC are working relentlessly to deliver professional services to continue supporting your business!

The health, safety and success of our customers, business partners and employees are a top priority for us. While our team of highly qualified professionals is working at full speed to maintain and develop the services provided, we would like to inform you about the steps and work procedures undertaken by Neterra. Providing critical international connectivity is a focus of our business. We have both a technological infrastructure to support any contingency planning, and a lean, fast and efficient internal organisation.



The following additional measures have been put in place to deal with the complicated situation of COVID-19:
 

• The support teams are divided into separate groups. They are working on shifts, without physical contact with each other. 

• During the state of emergency, we provide to our colocation customers hands-on site support without additional fees. 

• When there is unavoidable, pressing need to visit our data centres in person, we measure each visitor’s body temperature remotely. If someone’s temperature is above 37.2 °C or the person has visible viral infection symptoms – a runny nose, cough, etc., the access will be prohibited. 

• All customers admitted to the SDC premises are provided with hand sanitiser and a protective mask that they are obliged to wear. In cases of prolonged stay, a new mask is provided every two hours. 

 

 

In addition to the instituted sanitary and hygiene safety measures for Neterra employees, we have restricted personal meetings, unnecessary travels and in-person communication with customers and business partners, except in urgent situations. We have also provided the opportunity for home office to our employees. This does not disrupt the flow of our work. You can always contact us via e-mail, telephone, and any online or remote conference communication platforms. 

 


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